Consulting - Bestola Collective

Bestola Consulting

What We Do

At Bestola Consulting, we help mid- to large-sized businesses humanize and optimize their people experiences.

We’re here to guide you in optimizing your service delivery, create clear processes for all phases of the client lifecycle (attraction through retention) and implement ongoing team development strategies to foster a fulfilled, high-performing team.

Service and Process Optimization

We’ll help you not only keep your promises to your clients, but exceed them. By optimizing your service and process flows with the right tools, data analysis and tracking strategies, we’ll identify gaps, enhance efficiency and ensure your operations run seamlessly.

Client Experience

We’ll help you create a seamless, high-impact client experience that keeps your clients satisfied for the long-run. By auditing your entire client lifecycle, we’ll identify pain points, streamline interactions, and implement strategies to enhance retention and loyalty — ensuring every touchpoint reflects your brand’s commitment to excellence.

Coaching

Coaching built for leaders who want to do more, be more and get their teams to the next level. Whether you’re navigating the pressures of executive leadership, stepping into a new management role, or running for office, we meet you where you are. We offer two distinct coaching tracks, each grounded in the same core belief: that the best leaders lead from the inside out.

How We Do It

Discovery

First, we’ll meet with your key leaders and stakeholders to learn about your organization and its pain points related to its people experiences.

Diagnosis

Next, we’ll identify and define the root problem(s) barring your organization’s optimal delivery of services, processes, culture and performance.

Recommendation

Then, we’ll provide tangible tactics your organization can implement to achieve its goals/rectify pain points.

Action

Finally, we’ll help you implement tactics to get your organization, your people and those you serve on a path to sustained success.

Meet Jen Guzman, Founder

With more than 20 years of experience in human resources and client/employee experience, Jen has an exceptional track record of scaling organizations and developing thriving workplace cultures.

Jen founded Bestola Consulting in 2022 with the mission of helping businesses align their purpose with their output, streamline operations, and enhance people experiences to drive both satisfaction and performance. She also leads Rise Chicago, a non-partisan coalition of community leaders committed to

restoring Chicago’s status as a world-class city where people want to live, work and visit, and is the Chief Executive Officer of Bestola Collective, a thought leadership marketplace meant to inspire, teach and advance the mission of bringing humanity back to business.

Contact Us

Fill out the form and we’ll be in touch to chat more about working together.

You can also reach out to Jen directly at jen@bestolaconsulting.com.